Comments on: The Metrics Mess http://aboveandbeyondkm.com/2008/11/the-metrics-mess.html A discussion of knowledge management that goes above and beyond technology. Tue, 07 Feb 2012 14:11:57 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Mary Abraham http://aboveandbeyondkm.com/2008/11/the-metrics-mess.html/comment-page-1#comment-171 Mary Abraham Thu, 20 Nov 2008 14:18:00 +0000 http://aboveandbeyondkm.com/?p=211#comment-171 As usual, Oz is absolutely right.<br/><br/>If you're serious about achieving true success and representing your performance accurately, you've often got to do a great deal more than merely report raw usage numbers. And, above all else, you have to start by tracking the right things.<br/><br/>- Mary As usual, Oz is absolutely right.

If you’re serious about achieving true success and representing your performance accurately, you’ve often got to do a great deal more than merely report raw usage numbers. And, above all else, you have to start by tracking the right things.

- Mary

]]> By: Mary Abraham http://aboveandbeyondkm.com/2008/11/the-metrics-mess.html/comment-page-1#comment-170 Mary Abraham Thu, 20 Nov 2008 14:17:00 +0000 http://aboveandbeyondkm.com/?p=211#comment-170 Oz Benamram e-mailed me the following observation: <br/><br/>"To measure the real impact you also have to check who are the people who used it and how many times they won/lost the case when reusing that document... The story is, as often, in the meta-meta-data."<br/><br/>- Mary Oz Benamram e-mailed me the following observation:

“To measure the real impact you also have to check who are the people who used it and how many times they won/lost the case when reusing that document… The story is, as often, in the meta-meta-data.”

- Mary

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