Above and Beyond KM A discussion of knowledge management that goes above and beyond technology.

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This publication contains my personal views and not necessarily those of my clients. Since I am a lawyer, I do need to tell you that this publication is not intended as legal advice or as an advertisement for legal services.
  • Safe Mode

    I spent some time this past weekend working through some problems I was having on my home computer with Mozilla Firefox. After doing a little research, I found the way through the problem by using the safe mode Mozilla provided. What a brilliant option!

    We’ve talked often about the need to tolerate failure in order to maximize the opportunities for innovation. However, for many risk averse businesses, this prospect is too scary to contemplate much less implement. Dave Snowden draws the useful distinction between the fail-safe approach versus the safe-fail approach. The former is the favorite of anxious risk managers who don’t want anything to go wrong — ever. The latter is favored by managers who understand that innovation usually is the result of trial and error.

    If we’re serious about innovation, we should consider developing some safe modes of operating in which temporary changes can be tried without great risk. If we, like Mozilla, can find a way to reduce the downside of failure, then we open the door to innovation. Of course, sometimes the really great breakthroughs come about only when we take large gambles. However, until we’re ready to really roll the dice, testing incremental improvements in safe mode may be a happy compromise. After all, innovation that results in improvements — no matter how small — moves your knowledge management program and your organization forward. The alternative is safe stagnation.

    Published on December 1, 2008 · Filed under: Innovation;
    5 Comments
  • Doug Cornelius

    Mary -

    In this time of shrinking budgets and increasing scrutiny of KM costs, safe-fail is the way to go.

    The key is to try lots of small projects instead of a few big projects. All projects have high rates of failure. Lets face it. KM projects have high rates of failure.

    Part of this runs from a focus on personal knowledge management. Maybe we should focus on bring several flexible tools to individuals and let them chose what works for them. Those who use none have little ability to criticize. The majority of adopters can point you in the direction of what works and what is not working well.

    I think law firm KM should focus on individuals and work its way up instead big projects working their way down.

    Lots of this is aligned with my appreciation of 2.0 tools.

  • Mary Abraham

    Doug –

    I agree that short projects aimed at incremental improvements are the way to go. If you can utilize cheap tools as well, then the cost of failure is marginal and the learning opportunities great.

    Personal knowledge management may be the best route in the long run, but it is a slow process — change comes one user at a time.

    - Mary

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