Comments on: Are You Clinging to the Wrong Business? http://aboveandbeyondkm.com/2009/02/are-you-clinging-to-the-wrong-business.html A discussion of knowledge management that goes above and beyond technology. Thu, 09 Feb 2012 06:39:31 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Mary Abraham http://aboveandbeyondkm.com/2009/02/are-you-clinging-to-the-wrong-business.html/comment-page-1#comment-537 Mary Abraham Fri, 27 Feb 2009 02:26:43 +0000 http://aboveandbeyondkm.com/?p=652#comment-537 Wendy - One thing that the Xerox experience teaches us is that if we can think beyond our traditional ways of doing things, we may discover a new line of business that is of much more interest to our clients than the service they previously requested. It's about truly putting ourselves in our clients' shoes and having that experience inform our thinking rather than trying to drag them down a path that doesn't interest them. - Mary Wendy –

One thing that the Xerox experience teaches us is that if we can think beyond our traditional ways of doing things, we may discover a new line of business that is of much more interest to our clients than the service they previously requested. It’s about truly putting ourselves in our clients’ shoes and having that experience inform our thinking rather than trying to drag them down a path that doesn’t interest them.

- Mary

]]> By: Wendy Reynolds http://aboveandbeyondkm.com/2009/02/are-you-clinging-to-the-wrong-business.html/comment-page-1#comment-1475 Wendy Reynolds Thu, 26 Feb 2009 21:17:07 +0000 http://aboveandbeyondkm.com/?p=652#comment-1475 Another thought-provoking post. It's very tempting to say "Well, I can't provoke change, I have to do what my clients want", but that feels a little like a cop-out. We may have to learn to deal with frightening our customers a little, in order to give them service that they didn't know they wanted. Another thought-provoking post. It's very tempting to say “Well, I can't provoke change, I have to do what my clients want”, but that feels a little like a cop-out. We may have to learn to deal with frightening our customers a little, in order to give them service that they didn't know they wanted.

]]> By: Wendy Reynolds http://aboveandbeyondkm.com/2009/02/are-you-clinging-to-the-wrong-business.html/comment-page-1#comment-536 Wendy Reynolds Thu, 26 Feb 2009 16:17:07 +0000 http://aboveandbeyondkm.com/?p=652#comment-536 Another thought-provoking post. It's very tempting to say "Well, I can't provoke change, I have to do what my clients want", but that feels a little like a cop-out. We may have to learn to deal with frightening our customers a little, in order to give them service that they didn't know they wanted. Another thought-provoking post. It’s very tempting to say “Well, I can’t provoke change, I have to do what my clients want”, but that feels a little like a cop-out. We may have to learn to deal with frightening our customers a little, in order to give them service that they didn’t know they wanted.

]]> By: Mary Abraham http://aboveandbeyondkm.com/2009/02/are-you-clinging-to-the-wrong-business.html/comment-page-1#comment-535 Mary Abraham Thu, 26 Feb 2009 03:42:16 +0000 http://aboveandbeyondkm.com/?p=652#comment-535 David - The picture was an homage to the creativity and foresight of the good folk of Boston, of course. In fact, when I first saw the custom house I was very taken by how something so modern was springing out from the weathered old facade. There may be a wonderful metaphor there for us. In addition, I chose the picture because of the wonderful contrast between the frame and the vista. Hopefully we'll all be able to achieve something similar by following the example of Xerox. - Mary David –

The picture was an homage to the creativity and foresight of the good folk of Boston, of course. In fact, when I first saw the custom house I was very taken by how something so modern was springing out from the weathered old facade. There may be a wonderful metaphor there for us.

In addition, I chose the picture because of the wonderful contrast between the frame and the vista. Hopefully we’ll all be able to achieve something similar by following the example of Xerox.

- Mary

]]> By: David Hobbie http://aboveandbeyondkm.com/2009/02/are-you-clinging-to-the-wrong-business.html/comment-page-1#comment-534 David Hobbie Wed, 25 Feb 2009 14:35:58 +0000 http://aboveandbeyondkm.com/?p=652#comment-534 Great post Mary. You highlight a way of thinking strategically that can-as it should-lead to discarding slow and inefficient ways of practicing KM.<br><br>I have to ask though, exactly what are you implying by highlighting a picture of Boston's Custom House?? (<a href="http://en.wikipedia.org/wiki/Custom_House_Tower" rel="nofollow">http://en.wikipedia.org/wiki/Custom_House_Tower</a>) Stuffy Bostonians are stuck in a KM 1.0 backwater along with the Lowells and Cabots?? <br><br>More charitably, perhaps you were unconsciously referring to the way that the large early 20th c. tower grew out of the mid-19th century base Custom House, just as KM 2.0 will emerge from KM 1.0. Great post Mary. You highlight a way of thinking strategically that can-as it should-lead to discarding slow and inefficient ways of practicing KM.

I have to ask though, exactly what are you implying by highlighting a picture of Boston's Custom House?? (http://en.wikipedia.org/wiki/Custom_House_Tower) Stuffy Bostonians are stuck in a KM 1.0 backwater along with the Lowells and Cabots??

More charitably, perhaps you were unconsciously referring to the way that the large early 20th c. tower grew out of the mid-19th century base Custom House, just as KM 2.0 will emerge from KM 1.0.

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