Comments on: What’s Your KM Priority?

By: Life After KM | Above and Beyond KM

Life After KM | Above and Beyond KM — Fri, 17 Apr 2009 04:05:06 +0000

[...] a prior post I talked about how to sort out priorities for your knowledge management department by imaging what you would choose to focus on if you were trying to do it all by yourself. Now, [...]

By: VMaryAbraham

VMaryAbraham — Wed, 15 Apr 2009 08:39:38 +0000

Nick -

I like your image of the "troubleshooter looking to unblock the flow of the company's most mission-critical know-how." However, it suggests a focus on the information management rather than the firm management side of things. Is that what you intended?

- Mary

By: VMaryAbraham

VMaryAbraham — Wed, 15 Apr 2009 04:39:38 +0000

By: Who is Setting Your KM Priorities? | Above and Beyond KM

Who is Setting Your KM Priorities? | Above and Beyond KM — Wed, 15 Apr 2009 03:42:06 +0000

[...] What’s Your KM Priority? Categories [...]

By: Avoid Depression | Above and Beyond KM

Avoid Depression | Above and Beyond KM — Mon, 06 Apr 2009 13:31:30 +0000

[...] What’s Your KM Priority? [...]

By: VMaryAbraham

VMaryAbraham — Fri, 03 Apr 2009 14:36:10 +0000

Mary –

You've got a terrific vantage point for assessing the development of KM at your firm and others in your city Is your sense that law firm KM in Toronto is still focusing on Information Management, or has there been a shift to Firm Management?

- Mary

By: Mary Brock

Mary Brock — Fri, 03 Apr 2009 14:28:08 +0000

Interesting list. Before KM was KM, I was the only worker in this field in my law firm — this was back in the late 1980's to late 1990's or so . I maintained the firm’s legal knowledge bank, dragged content out of people, was the firm's institutional memory (to some extent ) and facilitated information retrieval.

By: VMaryAbraham

VMaryAbraham — Fri, 03 Apr 2009 01:55:54 +0000

Jason -

You’re right that these items are not mutually exclusive. Would it be fair to say, however, that while the last three items are essential for the first six, the reverse isn’t necessarily true?

- Mary

By: VMaryAbraham

VMaryAbraham — Fri, 03 Apr 2009 01:55:07 +0000

You’re absolutely right, Mark. The “why” is every bit as important as (if not more important than) the “what.” Hopefully, the “why” question is answered collaboratively by KM and law firm managers and helps connect KM activities to the firm’s strategy.

- Mary

By: Nick Milton

Nick Milton — Tue, 31 Mar 2009 16:58:19 +0000

Interesting post, and interesting question

If I were answering it, I would say

"If I were the only KM person in my firm, my primary mission would be to work with the knowledge of most value to the organisationm and to solve the most pressing problem that hampers the full deployment of that knowledge"

What I actually DID to work with that knowledge - whether I rebuilt the store of explicit knowledge, improved the communication of tacit knowledge, introduced the key technology to unblock the knowledge flow, introduce the crucial KM process that was lacking, or assign the key missing accountabilities - would vary on a case by case basis.

I would not see my job as the provider of an off-the-shelf solution, but a troubleshooter looking to unblock the flow of the company's most mission-critical know-how