The KM Solution?

In a recent meeting,  a vendor said with great enthusiasm, “Let me show you our KM solution.”  For a brief moment of intense joy, I actually thought I was about to experience KM enlightenment.

I should have known better.

After a bit of fanfare, he unveiled … a search engine.  Admittedly, it appeared to be a very fine search engine.  Nonetheless, if search and retrieval were the entire KM solution, most of us engaged in law firm knowledge management could have retired years ago.  The reality is that while good search and retrieval are important components of a law firm knowledge management program, they cannot fairly be described as the complete answer.

I know that and you know that.  When will the vendors figure it out?

[Photo Credit:  Sharon Pazner]

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