Comments on: Mind Reading http://aboveandbeyondkm.com/2009/11/mind-reading.html A discussion of knowledge management that goes above and beyond technology. Thu, 10 May 2012 17:45:00 +0000 hourly 1 http://wordpress.org/?v=3.1 By: jackvinson http://aboveandbeyondkm.com/2009/11/mind-reading.html/comment-page-1#comment-1537 jackvinson Wed, 04 Nov 2009 19:52:11 +0000 http://aboveandbeyondkm.com/?p=2128#comment-1537 I don't recall the name of the services, but forms of this idea have been around a while. Even Microsoft's beloved Clippy was a form of this: I see you are doing X, here are some recommendations for assistance. or I see you have been doing Y, I've focused your search on that topic. I don't recall the name of the services, but forms of this idea have been around a while. Even Microsoft's beloved Clippy was a form of this: I see you are doing X, here are some recommendations for assistance. or I see you have been doing Y, I've focused your search on that topic.

]]> By: VMaryAbraham http://aboveandbeyondkm.com/2009/11/mind-reading.html/comment-page-1#comment-1536 VMaryAbraham Wed, 04 Nov 2009 19:26:54 +0000 http://aboveandbeyondkm.com/?p=2128#comment-1536 You're right, Jack. The frequent requests for a Google-like search often<br>masked a desire for simplicity (and good results, of course) in the face of<br>embarrassingly bad search tools within the enterprise. However, the folks<br>asking for Google at work didn't always understand exactly what it took<br>Google to deliver simplicity and good results -- millions of dollars spent<br>keeping their algorithms state of the art. That's an investment most firms<br>are unwilling to make. Nonetheless, the insistence on having Google at work<br>has led several in the law firm world to work with vendors to create search<br>tools that provide amazing results via a simple interface. I suspect that<br>the lawyers in the firms that have adopted this approach don't ask for<br>Google anymore.<br><br>Once services like Pulse become more common, I expect users within the<br>Enterprise will begin to insist that they receive work related information<br>in the same intuitive way. Search tool vendors will have to deliver.<br><br>- Mary You're right, Jack. The frequent requests for a Google-like search often
masked a desire for simplicity (and good results, of course) in the face of
embarrassingly bad search tools within the enterprise. However, the folks
asking for Google at work didn't always understand exactly what it took
Google to deliver simplicity and good results — millions of dollars spent
keeping their algorithms state of the art. That's an investment most firms
are unwilling to make. Nonetheless, the insistence on having Google at work
has led several in the law firm world to work with vendors to create search
tools that provide amazing results via a simple interface. I suspect that
the lawyers in the firms that have adopted this approach don't ask for
Google anymore.

Once services like Pulse become more common, I expect users within the
Enterprise will begin to insist that they receive work related information
in the same intuitive way. Search tool vendors will have to deliver.

- Mary

]]> By: jackvinson http://aboveandbeyondkm.com/2009/11/mind-reading.html/comment-page-1#comment-1104 jackvinson Wed, 04 Nov 2009 14:52:11 +0000 http://aboveandbeyondkm.com/?p=2128#comment-1104 I don't recall the name of the services, but forms of this idea have been around a while. Even Microsoft's beloved Clippy was a form of this: I see you are doing X, here are some recommendations for assistance. or I see you have been doing Y, I've focused your search on that topic. I don't recall the name of the services, but forms of this idea have been around a while. Even Microsoft's beloved Clippy was a form of this: I see you are doing X, here are some recommendations for assistance. or I see you have been doing Y, I've focused your search on that topic.

]]> By: VMaryAbraham http://aboveandbeyondkm.com/2009/11/mind-reading.html/comment-page-1#comment-1103 VMaryAbraham Wed, 04 Nov 2009 14:26:54 +0000 http://aboveandbeyondkm.com/?p=2128#comment-1103 You're right, Jack. The frequent requests for a Google-like search often<br>masked a desire for simplicity (and good results, of course) in the face of<br>embarrassingly bad search tools within the enterprise. However, the folks<br>asking for Google at work didn't always understand exactly what it took<br>Google to deliver simplicity and good results -- millions of dollars spent<br>keeping their algorithms state of the art. That's an investment most firms<br>are unwilling to make. Nonetheless, the insistence on having Google at work<br>has led several in the law firm world to work with vendors to create search<br>tools that provide amazing results via a simple interface. I suspect that<br>the lawyers in the firms that have adopted this approach don't ask for<br>Google anymore.<br><br>Once services like Pulse become more common, I expect users within the<br>Enterprise will begin to insist that they receive work related information<br>in the same intuitive way. Search tool vendors will have to deliver.<br><br>- Mary You're right, Jack. The frequent requests for a Google-like search often
masked a desire for simplicity (and good results, of course) in the face of
embarrassingly bad search tools within the enterprise. However, the folks
asking for Google at work didn't always understand exactly what it took
Google to deliver simplicity and good results — millions of dollars spent
keeping their algorithms state of the art. That's an investment most firms
are unwilling to make. Nonetheless, the insistence on having Google at work
has led several in the law firm world to work with vendors to create search
tools that provide amazing results via a simple interface. I suspect that
the lawyers in the firms that have adopted this approach don't ask for
Google anymore.

Once services like Pulse become more common, I expect users within the
Enterprise will begin to insist that they receive work related information
in the same intuitive way. Search tool vendors will have to deliver.

- Mary

]]> By: jackvinson http://aboveandbeyondkm.com/2009/11/mind-reading.html/comment-page-1#comment-1102 jackvinson Wed, 04 Nov 2009 07:33:46 +0000 http://aboveandbeyondkm.com/?p=2128#comment-1102 This sounds very similar to the "I want it to be just like Google" arguments from several years ago. People grow used to a basic service and have difficulty switching to a different way of doing things. It would be nice if we could provide this to them -- assuming that the advantages of the service make sense in the new situation. There's the rub. This sounds very similar to the “I want it to be just like Google” arguments from several years ago. People grow used to a basic service and have difficulty switching to a different way of doing things. It would be nice if we could provide this to them — assuming that the advantages of the service make sense in the new situation. There's the rub.

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