Comments on: Collaboration’s ROI

By: Josh Dormont

Josh Dormont — Sun, 17 Jul 2011 16:34:00 +0000

I agree that Cisco’s example is a notable one, but have some reservations:
1) I would be more curious to learn about the costs of deployment than the return, as I wonder how scalable they are for organizations with much smaller budgets.
2) I get nervous when ‘cost savings’ is one of the focal points of an ROI analysis of Enterprise 2.0 tools. Business leaders do not typically refer to collaboration as a cost-savings strategy, so why is that the right metric to measure?
3) 4.9% increased productivity as compared to what and to what end? Firing 1 person so 2 people have the job of 3 is also likely to lead to increased productivity, but that’s not necessarily a good choice.

I’m a strong believer in the power of enterprise 2.0 strategies and tools to make organizations more effective and efficient – regardless of their size – but have only seen a handful of truly compelling cases for ROI. Would be curious about what other scenarios you’ve seen about good use of outcome measurement in this space?

For more on this topic, see http://wp.me/p1CWCg-2K

By: VMaryAbraham

VMaryAbraham — Fri, 04 Dec 2009 09:47:33 +0000

You're absolutely right, Jon. Nonetheless, I expect the bean counters
prefer to focus on the financial aspects of ROI.

- Mary

By: jardenberg kommenterar – 2009-12-04 — jardenberg unedited

jardenberg kommenterar – 2009-12-04 — jardenberg unedited — Fri, 04 Dec 2009 06:52:10 +0000

[...] Collaboration’s ROI | Above and Beyond KM [...]

By: VMaryAbraham

VMaryAbraham — Fri, 04 Dec 2009 04:47:33 +0000

You're absolutely right, Jon. Nonetheless, I expect the bean counters
prefer to focus on the financial aspects of ROI.

- Mary

By: Jon Husband

Jon Husband — Thu, 03 Dec 2009 16:33:42 +0000

It's about building capacity, capability and resiliency in an environment of turbulence and complexity .. see Thomas Stewart on Intellectual Capital and The Wealth of Knowledge.