Dig deeply enough and you'll find that every knowledge management or IT professional has a story about a deployment gone bad. If you push them hard enough, they might even confess that they were partially responsible for the unsatisfactory results. Of course, the less than honest will blame the vendor or, more often than not,... Continue Reading →
Making Lawyers Behave Nicely With Each Other
The Florida Supreme Court wants lawyers to behave nicely with respect to their opponents. Here's how the court's recent action is described in a press release by the American Board of Trial Advocates: Commenting that `concerns have grown about acts of incivility among members of the legal profession,' the high court noted ABOTA's efforts to stress... Continue Reading →
Are You a Force Multiplier?
On most days, my To Do List seems longer than the Nile River. It contains everything from the quotidien (remember the milk!) to the critical -- tasks that trigger serious consequences. On days when it seems like I add two tasks for every one I complete, it can be tempting to focus on the noisiest... Continue Reading →
What’s New in Legal KM?
Is it true that there's nothing new under the sun? Given my fondness for innovation, I always find myself hoping there are at least a few exceptions to the rule. In this spirit, I went to several knowledge management sessions at the recent International Legal Technology Association Conference looking for something new in KM. I'm... Continue Reading →
How Would You Handle “The Ask”?
No man is an island. And no single person can do everything that needs to be done to meet client needs. So why do so many of us operate at work like islands within an archipelago? To be fair, not everyone is misanthropic. Some work in solitary fashion because they have not yet developed the... Continue Reading →
What’s Different After 9/11?
It's raining in New York City. In fact it's been raining for days and days with no end in sight. The net result is a subdued, gloomy, sodden town. Although I'd much prefer blue skies and sunny weather, I must admit that the weather is strangely appropriate this week as we prepare for the 10th... Continue Reading →