Working in Darkness

A striking new two-minute video entitled “NYC Dark” is a powerful reminder of the impact of the recent Superstorm Sandy. When the lights went out in lower Manhattan, something very fundamental changed.

I was talking today to a colleague who said his home had just had electricity restored after 13 days of cold and dark. Having had the experience of involuntary dark, he far preferred living in the light.

Consider that when you cannot find the information you want, the precedent you need or the expert who can help, it is as if your law firm is operating with the lights turned off. This kind of information darkness is exactly what good knowledge management practices are intended to counteract.

In the aftermath of Sandy, no one elected to experience a power failure. It was entirely involuntary. So why do so many of us disregard good KM practices, thereby choosing to work under the constraints of information darkness?

[Hat tip to John Bordeaux for pointing me to the NYC Dark video.]