Remembering Carl Frappaolo

On Thursday, March 21, the family and friends of Carl Frappaolo are gathering in Boston to celebrate the life of one of the leaders of the knowledge management community. Since I cannot be in Boston for that gathering, I am writing some remembrances here.

I last saw Carl at the KMWorld conference in October 2012 where he accepted the KMWorld Reality Award on behalf of his organization, FSG. In many ways, the Reality Award typifies what Carl stood for:  moving beyond the rhetoric to actually getting something useful done through KM.  To underscore the point, here’s what the announcement of the award said:

This award recognizes an organization in which knowledge management is a positive reality. The recipient of the KM Reality award is an organization demonstrating leadership in the implementation of knowledge management practices and processes by realizing measurable business benefits.

While Carl was not about mere rhetoric, he certainly had a deep understanding of the vocabulary and theory of knowledge management. He knew what it takes to be “a good knowledge leader.” This provided the foundation for his more than two decades as a widely respected KM practitioner. His bio at Delphi Group (which he co-founded) is impressive. Here are just a few excerpts:

  • “With over 25 years of experience working with a broad array of business solutions including knowledge and content management, portals, search engines, document management, workflow, BPM, records management, imaging, intranets and electronic document databases, Mr. Frappaolo is well versed in the practical business aspects and technical aspects of implementing large scale e-applications.”
  • “Mr. Frappaolo has been recognized by AIIM International (the Association for Information and Image Management) as a Master of Information Technology and as an Information Systems Laureate, and in 2000, was bestowed the Distinguished Service Award by AIIM.”
  • “Mr. Frappaolo has authored over 300 studies on the technology and practices of e-business, portals, Knowledge Management and Electronic Document Management and has been cited and published in leading industry periodicals….”
  • “Recognized as an industry leader with great technological foresight, Mr. Frappaolo is a frequent speaker at conferences and trade shows and has delivered the keynote address at numerous national and international trade and user conventions. His audiences consistently find his presentations thought provoking and always on the cutting edge.”

I had the good fortune to hear Carl speak on many occasions. One memorable keynote talk he gave was at the 2010 Enterprise 2.0 Conference at which he asked “Can E2.0 Crack Through KM Culture?” While I cannot do it justice, my notes of his talk coupled with his slides should give you a glimpse of his knowledge and insight.

At KMWorld and shortly thereafter, Carl and I spoke about his work with FSG. He was inordinately proud of the accomplishments of that organization in the world.  This pride is evident in his quotation featured on his FSG bio page:

What attracted me most to FSG was the mission of the organization. After a long and successful career as a consultant assisting hundreds of organizations advance their causes by maximizing the value obtained from their intellectual property and experience, I was looking for a chance to use my experience and skills in a way that would have a serious and positive impact on pressing and important social issues. FSG gives me that opportunity.

What is equally evident is the high regard in which Carl’s colleagues at FSG and beyond held him.  He will be missed.

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