It’s graduation season again. Families all over the country will travel to academic institutions near and far to celebrate the completion by their loved ones of a course of study. Part and parcel of the process are the obligatory speeches*: the largely forgettable speeches filled with unwanted advice rendered in solemn tones by local worthies; the largely inane speeches filled with low humor and insider references to class jokes delivered by representatives of the graduating class. We sit through these events time and time again because we know it is important to mark the occasion.
A senior manager of a law firm knowledge management department recently told me that one of the challenges KM staff members face is that a fair measure of their time is spent on routine maintenance tasks. Given this reality, one day slips into another, without much sense of meaningful accomplishment. Granted, everyone notices when a maintenance failure results in a crisis, but rarely do we ever celebrate a crisis-free day. His advice was to ensure that in our periodic reporting efforts we take time to note when these routine maintenance chores are executed well or when conscientious effort expended on these tasks results in a crisis-free day.
If our KM systems rely on the faithful execution of maintenance work, it only makes sense to support these efforts. Rather than using sticks, consider using carrots. Just like we help celebrate academic achievement periodically, we should celebrate the less glamorous side of our professional responsibilities as knowledge management personnel. For the sake of our KM systems and our own professional satisfaction, we should remember to mark the occasion. After all, no ones really wants to deal with the crisis that results when we ignore the value of routine maintenance.
* For a welcome alternative, see National Public Radio’s collection of The Best Commencement Speeches, Ever.
[Photo Credit: US Army Africa]