Making a Digital Workplace Work #KMWorld

KMWlogo_Stacked_Session Description:

For 11 years, the global Intranet and Digital Workplace Awards have uncovered and shared remarkable solutions. This year is no exception! See the best of this year’s winners from the U.S., Europe, and beyond. They range from small ideas to entire platforms, giving something for everyone to take away. Ismail discusses the challenges of developing a rigorous and robust, efficient and effective digital workplace environment in a multi-cultural, decentralized organization and what means and methods can be used to create a viable digital workplace. A variety of different tools are recognized, such as the intranet, internal and external collaboration platforms, and enterprise search.

Speakers:

  • James Robertson, Founder, Step Two
  • Carlos Pelayo, Director, Lead IT Business Partner for Communications and Public Affairs, Shire
  • David M. Feldman, Associate Director Collaboration, Shire
  • Brian Duke, Senior Manager, Intranet Solutions, Thermo Fisher Scientific

[These are my notes from the KMWorld 2017 Conference. I’m publishing them as soon as possible after the end of a session, so they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I’ve made any editorial comments, I’ve shown those in brackets.]

NOTES:

  • Fisher Scientific.  [Here is a link to their slides, including screenshots]
    • Following the example of consumer apps, they put their Yammer feed front and center on their intranet page. They did not shove it over on the side or hide it behind a link.
    • They are using Microsoft Flow to automatically post content to designated feeds.
    • They use tyGraph to collect and display their Yammer usage metrics
    • Of the 38K activated Yammer accounts, 31K were active on the intranet in the last month.
  • Shire. Governance First Intranet [Here is a link to their slides, including screenshots]
    • They found it really helpful to start with governance, rather than touching on it at the end of the intranet project
    • This project came out of an acquisition — Shire acquired a much larger organization. They grew from 7K to 23K employees.
    • They started by looking at the problems in the various legacy systems.
    • They wanted to reuse as much of the content as possible from the legacy systems.
    • As much as possible, they want to configure rather than customize
    • They gave people the freedom to do what they wanted — but within predetermined guardrails.
    • They used Microsoft Office 365
    • They created a consistent look and feel across all devices by using custom-branded webparts.
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