This session focuses on the White & Case LLP Practice Innovation Group and how it engages lawyers, clients, and vendors to adopt AI into workflows.
- Oz Benamram, Chief Knowledge Officer, White & Case LLP
- Monet Fauntleroy, Senior Manager, Practice Innovation, White & Case LLP
[These are my notes from the 2018 Ark Group Conference: Knowledge Management in the Legal Profession. Since I’m publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I’ve made any editorial comments, I’ve shown those in brackets.]
- Improving client service
- Managing peer pressure
- Finding global solutions
- Solving a real problem
- Engaging associates
- Current Use Cases
- Document review (eDiscovery, due diligence)
- Contract analysis
- Drafting automation
- Legal research
- Matter analytics
- It takes a LONG time
- Training the machine typically takes 6 months.
- In law firms, machine training takes an additional 6 months. There will be a further 6 months if lawyers need to do the training.
- The more the lawyers understood what the tool could do the better they could help.
- Don’t fall into a people-pleasing mode that causes you to stretch the tool to do an extra 20%.
- Strike the right balance in involving partners in the effort. Sometimes associates are a little closer to the workflow.
- Create an onboarding process early. Make sure you involve the right people from the vendor (e.g., a success lead)
- Create appropriate workflows to support the innovation (e.g., can you handle questions through the existing help desk ticketing system?)
- When clients say “innovation” they mean “exactly the same, but faster and cheaper.”
- When KM says innovation, they understand that there is a significant risk of failure.
- Taxonomy may not be sexy but it is critical for good governance maintenance
- External awareness: as a community we should talk to each other and to our communities about the real story behind the tech press releases.
- Internal awareness: you need to keep making internal presentations about your existing tools and services. This is particularly the case with your AI efforts. The lawyers and clients want to know.
- Client awareness:
- bring in exciting speakers and invite clients
- host ideation days for your clients — this give you insight into client problems and frustrations
Oz Benamram, will walk through the Firm’s Practice Innovation team journey to implement LawGeex, an AI-empowered tool for reviewing contracts. The challenges included introducing a new type of client and use case to the vendor (who was used to dealing with in-house counsel) as well as keeping the legal team excited about the project throughout the vendor selection, training and evaluation phases… not to mention ultimately changing how the team works.