Intra-Preneurship & Learning

KMWlogo_Stacked_Session Description:

Organizations can use game design techniques to fully engage customers, partners, and employees. When it is well-implemented, gamification can transform a work culture by cultivating deep emotional connections, high levels of active participation, and long-term relationships that drive knowledge-sharing, learning and business value. Enterprises can utilize strategy games, simulation games, and role-playing games as a means to teach, drive operational efficiencies, and innovate. Find out how organizations have embraced social collaboration using playful design to reap tremendous value; grab tips and tools to build a learning culture; and learn how to engage your community!

Speaker:Phaedra Boinodiris, Member IBM Academy of Technology (Blockchain, Games, Watson, Design), IBM

[These are my notes from the KMWorld 2018 Conference. I’m publishing them as soon as possible after the end of a session, so they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I’ve made any editorial comments, I’ve shown those in brackets.]


  • Serious Games
    • Serious games are her business. They are games for a serious purpose, not just fun. (Although, they should be fun as well.)
    • She works at IBM, bringing the power of serious games to improve business and learning.
    • Use serious games to gather mindshare and to work through challenges BEFORE you have boots on the ground.
    • Be aware of the ethical implications of the games your create and/or play.
  • Start by Shifting Mindset.
    • If you want intrapreneurship or entrepreneurship, you must start inside. You may need a mindshift into a growth mindset, into opennes, into experimentation.
    • Use games to create entrepreneurial mindset. You can do this in the youngest classrooms.
    • Shift education to learner-centered: help them develop a true sense of agency and then provide tailored learning opportunities in their context.
    • Learner agency is critical for developing an entrepreneurial mindset: entrepreneurs are learning all the time. How? By trying new things and, iinevitably, failing lots of times.
    • Enable digital engagement through games — IBM has created AI that supports personalized learning.
  • Focus on STEAM not STEM.
    • STEM = Science, Technologing, Engineering, MATH
    • STEAM = Science, Technology, Engineering, ARTS, Math
    • The focus on the arts — culture, history, literature, etc. — allows us to add empathy and deep understanding into the mix.
    • Design thinking develops and relies on empathy. This in turn draws on STEAM rather than STEM.
    • Even when designing a chatbot, be sure to design in empathy.
  • Create New Business Models.
    • Blockchain
      • Blockchain illustrates how a new way of working together opens up new possibilities
      • Use blockchain for microcredentialing
        • as you learn things and get certifications, those certifications get added to your blockchain. This creates your immutable record of learning.
        • so this becomes your transcript and may even become your resume
    • Pair micro-credentialing with AI: as a student increases in learning, AI can interpret that data and then provide targeted learning or employment opportunities for that student via blockchain
    • Dallas County Promise:
      • Dallas County has developed a  new path to college program to increase the numbers and equity of students graduating from college.
      • They are using micro-credentialing and customized-learning to improve student outcomes.
      • For more information, see:
    • Gamification done wrong:
      • “Don’t slap a point system on an onerous work process and then call it a game. That’s NOT a game. It’s chocolate-covered broccoli!!!
    • Don’t treat tech like a neutral and benign blackbox:
      • IBM just created a Watson-powered Harry Potter sorting hat.
      • She rigged the system so all her children were sorted into Slytherin.
      • When they protested, she pointed out that they must remain skeptical and questioning of technology.
      • Be clear about how tech can be use and abused. Be clear about how it affects your choices and outcomes.