A Clean Sheet of Paper

The Harvard Business School recently held an executive education session on the global economic crisis.  Amid all the depressing news and analysis came the advice of Professor Robert Steven Kaplan regarding three practical steps business leaders can take now to move things forward in a positive direction: Overcommunicate – Be visible, be vocal.  Remind all […]

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Understanding Your Success

The path from success to bankruptcy is becoming distressingly familiar to increasing numbers of companies.  While most knowledge management departments won’t face bankruptcy, they can learn useful lessons from venerable institutions like the Waterford Wedgwood company, which was placed under administration (i.e., filed for bankruptcy) last week.  The company was founded by Josiah Wedgwood, a […]

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What Went Right?

My last post rather morbidly focused on using KM Autopsies as a useful way of figuring out what went wrong with knowledge management projects. Sometimes, however, it’s much more effective to ask “What went right?” This apparently contrarian advice is rooted in the field of Appreciative Inquiry, which starts from the perspective that it’s ultimately […]

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