A Clean Sheet of Paper

The Harvard Business School recently held an executive education session on the global economic crisis.  Amid all the depressing news and analysis came the advice of Professor Robert Steven Kaplan regarding three practical steps business leaders can take now to move things forward in a positive direction:

Overcommunicate – Be visible, be vocal.  Remind all your colleagues what’s great about your organization and help them understand how they can help the organization.

Do the “Clean Sheet of Paper” Exercise – Starting with a blank piece of paper, ask yourself:  “How you would redesign the business if you were starting from scratch?”

Stay Calm – the leader sets the tone at the top and must model constructive behavior.  A leader who is freaked out or entirely focused on finger-pointing cannot effectively lead an organization through this crisis.  You can do better, and your organization deserves better.

While all of this is great advice at any time in the life of an organization, the “Clean Sheet of Paper” exercise seems particularly compelling given the carnage around us.  When things are going well, it’s hard to step off the hamster wheel long enough to imagine a different approach.  And, you hate to mess with anything that seems to be working.  Under current circumstances, however, nearly every organization has to think hard about what it could do to improve its situation.

If you’re going to tackle the “Clean Sheet of Paper” exercise, I’d highly recommend that you adopt some of the principles of Appreciative Inquiry.  Rather than focusing on what doesn’t seem to be working, focus on your organization’s strengths.  Ask yourself, what are we doing right?  How can we do more of that?  How can we do it better?  Then, look at your mission.  Is it the right mission for your organization?  Does it line up with your organization’s core strengths?  Are your colleagues and their activities aligned with that mission?  Is all of this supported by your organizational culture?

In the midst of all this upheaval is a golden opportunity to reinvent ourselves, to create something new.  The “Clean Sheet of Paper” exercise is just a tool to help you get started.  Don’t let this opportunity pass you by.

[Photo credit:  liquidx]

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