Beyond knowledge management to better management
Bruce MacEwen needs no introduction. He is known world wide for his incisive commentary on law firm economics, the business of law and law firm strategy. You can find his thought-provoking posts at Adam Smith, Esq. [These are my notes from the International Legal Technology Association’s 2012 Conference 2012. Since I’m publishing them as soon… Continue Reading →
Collaboration is like motherhood and apple pie. Who will publicly say that it’s a bad thing? Nevertheless, many knowledge workers have private work habits that inhibit collaboration. Further many of their organizations don’t do enough to change these behaviors. Why? In many cases, because they have not yet realized the enormous benefits that can accrue… Continue Reading →
From time to time, law firm knowledge management junkies twist themselves into knots trying to determine the best way of calculating the return on investment (ROI) of knowledge management efforts. I’m as guilty as the rest for engaging in this exercise. A few have suggested that thinking about ROI is not helpful to KM since… Continue Reading →
A newly-published article on knowledge management began with the following example to illustrate why organizations should even bother with a KM program: Siemens, the global telecommunications giant, recently won a $460,000 contract in Switzerland to build a telecommunications network for two hospitals in spite of the fact that its bid was 30% higher than the… Continue Reading →
We’ve achieved unprecedented levels of unverifiable productivity! That’s the punch line from a fabulous Dilbert cartoon I saw last year. And, it sums up so much of what passes for measuring the Return on Investment (ROI) of knowledge management. All too often knowledge managers report on their level of activity because that is concrete, but… Continue Reading →
Hear how one organization used intelligent search to enable frontline professionals to streamline access to knowledge and information reducing average handle time of client service requests and increase speed to proficiency for new hires.
How is innovation delivered in your firm? This panel takes us on a four stage journey from (1) the solo innovator working skunkworks-style, to (2) the implementation of firm-endorsed innovation incentives, to (3) the funded innovation function and program, and finally to (4) the establishment of a separate innovation/legal tech entity. In addition to describing… Continue Reading →
Speaker: Jane McConnell, Digital Workplace Strategic Advisor, NetStrategy/JMC. [These are my notes from the KMWorld 2013 Conference. Since I’m publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I’ve made any editorial comments, I’ve shown those in brackets.] Session Description: Based… Continue Reading →
httpv://youtu.be/ZXYY_ep5Nh0 Here’s a newsflash: texting while walking is dangerous. Big surprise? Hardly. Yet, people all over town persist in texting while walking — or worse still — while jaywalking. When did we decide that we were immortal? Is it that we believe accidents happen to other people? Or have we finally found a behavior that… Continue Reading →
There are at least two obvious strategies for growth: go wide or go deep. Go wide implies covering as much territory as you can, while go deep suggests mining your current location to extract as much goodness as possible. For many businesses, including law firms, go wide is their first impulse. Doing the hard work… Continue Reading →
Above and Beyond KM 