Collaboration’s ROI

Collaboration is like motherhood and apple pie.  Who will publicly say that it’s a bad thing?  Nevertheless, many knowledge workers have private work habits that inhibit collaboration.  Further many of their organizations don’t do enough to change these behaviors.  Why?  In many cases, because they have not yet realized the enormous benefits that can accrue… Continue Reading →

Why Worry About Law Firm KM ROI?

From time to time, law firm knowledge management junkies twist themselves into knots trying to determine the best way of calculating the return on investment (ROI) of knowledge management efforts. I’m as guilty as the rest for engaging in this exercise. A few have suggested that thinking about ROI is not helpful to KM since… Continue Reading →

Envious of ROI

A newly-published article on knowledge management began with the following example to illustrate why organizations should even bother with a KM program: Siemens, the global telecommunications giant, recently won a $460,000 contract in Switzerland to build a telecommunications network for two hospitals in spite of the fact that its bid was 30% higher than the… Continue Reading →

Measuring Knowledge Management ROI

We’ve achieved unprecedented levels of unverifiable productivity! That’s the punch line from a fabulous Dilbert cartoon I saw last year. And, it sums up so much of what passes for measuring the Return on Investment (ROI) of knowledge management. All too often knowledge managers report on their level of activity because that is concrete, but… Continue Reading →

Intelligent Search in Action

Hear how one organization used intelligent search to enable frontline professionals to streamline access to knowledge and information reducing average handle time of client service requests and increase speed to proficiency for new hires.

Digital Workplace Trends and Transformation #KMWorld

Speaker: Jane McConnell, Digital Workplace Strategic Advisor, NetStrategy/JMC. [These are my notes from the KMWorld 2013 Conference. Since I’m publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I’ve made any editorial comments, I’ve shown those in brackets.] Session Description: Based… Continue Reading →

An App That Saves You From Yourself

httpv://youtu.be/ZXYY_ep5Nh0 Here’s a newsflash: texting while walking is dangerous. Big surprise? Hardly. Yet, people all over town persist in texting while walking — or worse still — while jaywalking. When did we decide that we were immortal? Is it that we believe accidents happen to other people? Or have we finally found a behavior that… Continue Reading →

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