In knowledge management as in life, folks often come in one of two flavors: the mixologists and the bartenders. Not sure about the distinction? According to Jim Meehan (a bartender at PDT, an East Village speakeasy in New York City): Mixologists serve drinks. Bartenders serve people. The KM mixologists believe in their systems and theories. ... Continue Reading →
Can You Hear Me Now?
Verizon's ads about cellphone reception feature the tag line "Can you hear me now?" They are a great demonstration of the benefits of a good cellphone network. However, they do not represent the gold standard for knowledge management. In KM, it isn't enough merely to hear -- we actually have to listen. It's our inability... Continue Reading →