KM4Dev recently featured Dare to Share's Knowledge Management Toolkit. Beginning in April 2007 and running until December 2008, Dare to Share will highlight one proven KM and/or learning technique per month. Thus far, they have focused on:- After Action Review- Collegial Coaching- Yellow Pages- SWOT- Good Practice- Knowledge Fair- Exit Interview- Storytelling- Experience Capitalization- Mentoring-... Continue Reading →
Knowledge Audits 101
Stan Garfield's Weekly Knowledge Management blog highlights an interesting publication from the Asian Development Bank (ADB) on the hows and whys of knowledge audits called Auditing the Lessons Architecture. When the ADB embarked on a strategy for building up its knowledge assets and developing a knowledge-sharing culture, it decided to use knowledge audits to(i) identify... Continue Reading →
Pragmatic Knowledge Management
In their MIT Sloan Management Review article, "Putting Ideas to Work," Thomas H. Davenport, Laurence Prusak and Bruce Strong discuss the three critical elements of a knowledge management program: creating knowledge, delivering knowledge and using knowledge. They suggest that only by adopting a management strategy that encompasses all three elements will an organization be able... Continue Reading →
Leadership Lessons
Don't kid yourselves. If you haven't realized that knowledge management is about leadership, you're in the wrong business. It takes leadership to analyze and implement system reforms. It takes leadership to achieve behavioral and cultural change. It takes leadership to get all of this done when your colleagues aren't entirely sure they know what it... Continue Reading →
Bad Habits
Kudos to Jordan Furlong at Law21 for his summary of the document management presentation by Steve Best and Debbie Foster at the ABA Techshow and his thoughtful observations on the depressing state into which lawyers and their document management systems have sunk:The speakers emphasized that the only truly effective DM system is one that makes... Continue Reading →
Creating a Culture of Collaboration
Collaboration is all the rage. Proponents of web 2.0 tell us that it's just the way we work naturally. However, for far too many years corporate culture has often emphasized the benefits of individual achievement and competition over collaborative efforts. This suggests that some folks are going to have to be retrained before they can... Continue Reading →
Finding the Right Stuff
The best search engine in the world cannot convert garbage into useful content.So, before you spend megabucks on the latest cool search tool, think about what repository you're searching. If your office is anything like most offices, you've got tons of ephemera -- stuff that probably isn't going to matter 30 minutes from now --... Continue Reading →
Capturing Content
In my last post I discussed Hardwiring KM Into Your Client Work as a way of improving your chances of actually capturing knowledge and making it available for reuse. The focus there was on specifically planning to capture knowledge and then organizing your project around that goal. But how do you actually capture that knowledge?... Continue Reading →
Hardwiring KM Into Your Client Work
If you want good knowledge management results, you have to find a way to bridge the divide in your colleagues' minds between getting their job done and doing KM. If they have a choice between racing to meet client needs and stopping to select and contribute content for the KM system, they will choose their... Continue Reading →
What Went Right?
My last post rather morbidly focused on using KM Autopsies as a useful way of figuring out what went wrong with knowledge management projects. Sometimes, however, it's much more effective to ask "What went right?"This apparently contrarian advice is rooted in the field of Appreciative Inquiry, which starts from the perspective that it's ultimately more... Continue Reading →
Above and Beyond KM 