Making Good Ideas Infectious is the subject of a brief video that reflects the learning about knowledge sharing gleaned from the Sustainable Learning Project and the Involved Project. While I encourage you to take a look at the video below, here are the seven principles presented in the video for better designing processes to have... Continue Reading →
Enterprise 2.0 at the State Department
It's wise to creep out of our law firm silos from time to time to see how people in other walks of life approach knowledge management. Each time I venture out I inevitably discover that some of the challenges facing law firm knowledge management personnel are shared by our colleagues in other industries. Better still,... Continue Reading →
Is Your KM System Built to Last?
Today the Sydney Harbour Bridge celebrates its 80th birthday. Affectionately know as the "Coathanger," it is the world's widest long-span bridge. It also is a popular destination for tourists. If you walk across it (or climb to the top of its arch) you can enjoy panoramic views of Sydney's beautiful waterfront. More than a tourist... Continue Reading →
What’s the Right Question for a Better Answer?
They say that getting the right answer depends upon asking the right question. Perhaps that works in the courtroom, but lately I've begun to wonder how well it works in our networked world. Here's a case in point: I was puzzling through a technical problem and realized I needed the input of an expert. So... Continue Reading →
Is Your KM Department Human Middleware?
It's great to feel needed. It's nice to be known as the go-to person with the answer. In a client-service industry like the law firm world, you can get a small buzz on knowing that you helped improve the delivery of client services -- especially at crunch time. But it's a double-edged sword. Inevitably, because... Continue Reading →
Above and Beyond KM 