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Knowledge Management Elevator Speech
What is it we knowledge managers do for a living? What's your "elevator speech"? This was the question that caused a normally talkative group of large law firm knowledge managers to suddenly get very quiet today.Once the discussion resumed, several themes emerged: - nearly every KM professional in the room had a different title -... Continue Reading →
Doing the Right Thing: KM and Best Practices
Best Practices should be right up there with motherhood and apple pie. So why did a gathering of large law firm knowledge managers conclude that law firms were lagging behind other businesses in implementing best practices?About one year ago, I participated in a lively panel discussion about best practices in law firms. My colleagues on... Continue Reading →
Forget “User-Friendly”
How many times has a software vendor promised you that an application is "user-friendly"? And how many times have you been disappointed when you've discovered after launch that the application causes either user indifference or downright hostility?So what's the problem with "user-friendly"? This standard is too low. It means that the software vendor thinks you'll... Continue Reading →
Above and Beyond KM 