Error + Flexibility = Innovation is a formula few of us were taught in school. Even fewer of us were told about this during our orientation at our law firms. Law firms, like most businesses, spend time thinking about the right way of doing things. This results in business processes that are hardwired into the... Continue Reading →
Finding Effective Incentives for Collaboration and Contribution of Content
What can law firm knowledge management learn from the war on terror?Fred Burton, former deputy chief of the counterterrorism division of the U.S. State Department’s Diplomatic Security Service and author of Ghost: Confessions of a Counterterrorism Agent, told Leonard Lopate in a recent public radio interview that counterterrorism experts have a proven set of tools... Continue Reading →
E-Mail Triage
I used the telephone the other day.Of course, using the phone isn't exactly a radical thing to do, except that my reason for using the phone was important: I picked up the phone to short-circuit an e-mail mess. What was the e-mail mess? My colleague and I were e-mailing each other to make some practical... Continue Reading →
Serenity and the Knowledge Manager
Around the time of WWII, US theologian Reinhold Niebuhr wrote a prayer that has become known as the "Serenity Prayer":God, give us grace to accept with serenity the things that cannot be changed, courage to change the things that should be changed, and the wisdom to distinguish the one from the other.According to the Wikipedia... Continue Reading →
Gen Y’s Delayed Impact on Big Law
My post last week on Generation Y versus Big Law and its impact on law firm knowledge management generated a great deal of traffic and some interesting discussion. Among the commentators was Anna Ivey, who is an expert in law school admissions. In her post Gen Y, Meet Big Law, she suggested that Gen Y... Continue Reading →
Collaboration and Equity
In his recent discussion of Charles Heckscher's book, The Collaborative Enterprise, Larry Prusak notes that while collaboration may be the latest buzzword (with all the attendant shallow writing and commentary that regularly accompanies business fads), Hecksher's book is a material improvement over most of the other available analysis of collaboration. One striking observation is reported... Continue Reading →
Above and Beyond KM 