When I first began talking years ago about the need to consider more than technology when implementing a knowledge management program, it seemed like a good start to have my technophile friends concede that there just might possibly be elements of user behavior, business process and corporate culture that could have an impact on their... Continue Reading →
Context Matters
Mark McGuinness would like you to test your perception. Take a moment to read his post, Are You Trapped in Black-and-White Thinking, and then tell me which square is darker. He uses this test to illustrate his concern about our tendency to think concretely in black and white terms -- no ambiguities, no shades of... Continue Reading →
Safe Mode
I spent some time this past weekend working through some problems I was having on my home computer with Mozilla Firefox. After doing a little research, I found the way through the problem by using the safe mode Mozilla provided. What a brilliant option! We've talked often about the need to tolerate failure in order... Continue Reading →
Rothko and KM
Those of you who follow the art scene will know that the Tate Modern in London is hosting a celebrated exhibition of Mark Rothko paintings. Thanks to the BBC, those of us outside London can have a taste of the exhibit via a brief video tour by the sculptor, Anish Kapoor, and Sarah Montague.The conversation... Continue Reading →
Gratitude on Thanksgiving Day
It's good to have a day to remember the good in life. And, it's even better when that day is a public holiday. As usual, we'll be spending the day at the home of some dear friends who happen to be phenomenal cooks and generous hosts. In addition, they have a talent for gathering a... Continue Reading →
Behind Every Successful KM Effort
In the November 24 edition of Newsweek there's a humorous quote:There is no one more surprised than I -- except my husband. You know what they say: "Behind every successful woman, there is an astonished man."These are the words of Gen. Ann Dunwoody, while speaking at a ceremony held recently in Washington, D.C. to recognize... Continue Reading →
Sending Out an SOS
Help! Woman drowning!That's increasingly my reaction as I consider the Herculean task that social networking presents to time-strapped people. It started with this blog. Then LinkedIn and a little Twitter action. Now I'm told I've got to invest in both Facebook and FriendFeed, not to mention several social bookmarking sites.In a recent post, Chris Brogan... Continue Reading →
You Get What You Measure
You get what you measure. This isn't news -- first you decide what you want to achieve and then you design your metrics to let you know when you've arrived. That's good practice and it's the message of my earlier post, The Metrics Mess. Simple stuff, right? Wrong. You'd be amazed how often folks misunderstand... Continue Reading →
Millennials and the Achievement Gap
As we face the onslaught of Gen Y/Millennials in the workplace, it's wise to remember that these new employees present some special management challenges by virtue of the way they have been educated. Tom Wagner has taken a look at how children are raised and educated in the United States and his conclusions are troubling.... Continue Reading →
The Metrics Mess
I recently saw the perfect illustration of how we can get ourselves completely tangled up in unproductive activity by measuring the wrong thing. In this case, it was someone on Twitter who thought they had hit the jackpot because they had hundreds of followers. Further, this person was offering advice on how to increase the... Continue Reading →
Above and Beyond KM 