What Voting Needs: KM and Better Design

Voting on Tuesday was an unforgettable experience. We were welcomed at the door of the neighborhood elementary school by a cheerful poll worker who wished us a good morning, ushered us into the building and then carefully directed us to the school cafeteria where the voting booths were located. That was the last time we received clear... Continue Reading →

Don’t Break Noses

He nearly broke my nose yesterday. We were both walking at the typical New York City pace (fast), when I rounded the corner and almost ploughed right into him. If we hadn't stopped ourselves in time, we would have had a broken nose or two. What happened?  We were walking in opposite directions in tunnels... Continue Reading →

Why KM Needs Good Design

If you don't believe design matters, read this post, buy a can of Altoids and reconsider. I heard a great story at lunch on Sunday of a presentation made by Claudia Kotchka, Proctor & Gamble's design and innovation maven, who explained what made Altoids great. And then, to drive the point home, showed her audience... Continue Reading →

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