Every so often, we're fortunate enough to hear about an organization that has mastered the art of innovation. In the arena of social media, Best Buy is getting a reputation for innovation and success. This week I learned about an extraordinary feature of Best Buy's corporate culture when I read Cam Gross' blog post regarding... Continue Reading →
The Art of Creating Possibilities
The whole point of KM is Innovation. We aren't putting people in conversation with each other, soliciting their stories or helping them exchange their learning just because it makes for a nicer workplace. We're also doing this because it's precisely that cross-pollination of ideas and experience that helps birth new ideas and new ways of... Continue Reading →
Failing by Default
J.K. Rowling, creator of Harry Potter, is a great proponent of failure. In fact, she entitled her recent commencement address at Harvard "The Fringe Benefits of Failure, and the Importance of Imagination." Her experience has taught her that it is through failure that we strip away the inessential, discover what we truly value in life,... Continue Reading →
Innovators Must be Omnivores and Thieves
When I say that innovators must be omnivores, what I really mean is that they must be both omnivorous readers (not eaters) and people who seek out a wide-range of experience. This is one of the several things I learned at a fascinating lecture by Columbia University Business School professor, William Duggan. Duggan has written... Continue Reading →
Error + Flexibility = Innovation
Error + Flexibility = Innovation is a formula few of us were taught in school. Even fewer of us were told about this during our orientation at our law firms. Law firms, like most businesses, spend time thinking about the right way of doing things. This results in business processes that are hardwired into the... Continue Reading →
The Point of KM is Innovation
If you've ever had one of those days when you've wondered why you bother to chase down yet another after action review from a reluctant content contributor or wrestle with a difficult node in your taxonomy, take heart. There is a reason for this work, and that reason is Innovation. Innovation is the goal knowledge... Continue Reading →
Above and Beyond KM 