Legal KM Needs Social Contracts

Lawyers draft contracts every day. We know the rules. For a valid contract to exist there must be at a minimum an offer and acceptance, as well as consideration. Law firms and in-house legal departments enter into contracts of this type with new employees all the time and hope that the consideration (i.e., financial compensation)... Continue Reading →

Fixing Your KM Focus

My friend Jeff tried an interesting experiment in an effort to deal with a common challenge of advancing years: aging eyes. Instead of purchasing bifocal glasses or a pair of reading glasses that could easily be lost, he decided to put in one eye a contact lens designed for distance vision and, in the other... Continue Reading →

How KM Misses the Point #ILTA12

The speaker in this session is John Alber (Partner, Bryan Cave). [These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made... Continue Reading →

Avoid a Darwin Award

The stories are awful, but you'll find it's hard to pull your eyes away the text. In fact, each story seems worse than the one before. After reading them, you can't help but ask yourself: Can anyone really be that dumb? What stories are these? They are reports of the exploits of the recipients of... Continue Reading →

Curiosity Has Landed

Curiosity has landed on Mars! I must admit that I love the fact that NASA called the Mars rover "Curiosity."  To me curiosity is more than a danger to cats, it's the driving force for innovation. NASA has made available some wonderful video of the landing.  I watched several times the brief clip below of... Continue Reading →

Don’t Harm the Humans

In the midst of a lively, thoughtful discussion, one of my friends and colleagues asked for a moment's silence to take note of the fact that Mary Abraham had just endorsed automation over human action. This led to gales of laughter. Why? Because over the years I've become reasonably well-known in legal knowledge management circles... Continue Reading →

Busted!

Yesterday's post, No Time for KM, discussed what happens when present oriented people are not motivated by the promise of future rewards to engage in knowledge management efforts. No sooner had I published it than Jeff Hester rightly pointed out the flaw in my approach: #KM should be intrinsic to our work process. RT @VMaryAbraham:... Continue Reading →

Enterprise 2.0 at the State Department

It's wise to creep out of our law firm silos from time to time to see how people in other walks of life approach knowledge management. Each time I venture out I inevitably discover that some of the challenges facing law firm knowledge management personnel are shared by our colleagues in other industries. Better still,... Continue Reading →

Is Your KM System Built to Last?

Today the Sydney Harbour Bridge celebrates its 80th birthday. Affectionately know as the "Coathanger," it is the world's widest long-span bridge. It also is a popular destination for tourists. If you walk across it (or climb to the top of its arch) you can enjoy panoramic views of Sydney's beautiful waterfront. More than a tourist... Continue Reading →

Is Your KM Department Human Middleware?

It's great to feel needed.  It's nice to be known as the go-to person with the answer. In a client-service industry like the law firm world, you can get a small buzz on knowing that you helped improve the delivery of client services -- especially at crunch time.  But it's a double-edged sword. Inevitably, because... Continue Reading →

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