We're not always as smart as we think we are. So how do we save ourselves from dumb mistakes? Psychologists have some guidance.
The Lake Woebegon Office
Snowden Keynote: Rewilding Knowledge: Sense-Making in a World of Uncertainty
Rewilding is about restoring the balance in nature by reintroducing both prey AND predators in an area. We have lost balance in KM by focusing on technology at the expense of people and how they work. So we now must rebalance KM.
KM Guardian or KM Guide?
What is knowledge management's core function? Are we to be guardians or guides? When I started in law firm knowledge management, my role was fairly clear: I was to be a guardian. What does this mean? My job was to gather and guard the intellectual capital of the firm. I was to help filter the... Continue Reading →
Who Needs to Know?
"Who needs to know?" This is a question we ask often. Unfortunately, it is a question we do not always answer correctly. Sure, we might identify the obvious people, based on our personal experience or knowledge. However, we occasionally forget some key people, and there may be yet others of whom we are completely unaware.... Continue Reading →
Survival in a Data Security Obsessed World
Knowledge management encourages transparency and information sharing. But data security concerns are driving more organizations to lock down their data so that is "safe." In the process, security measures can make it harder to share information. In this data security obsessed world, how can knowledge management survive? [These are my notes from a private international... Continue Reading →
Focus on Clients: The Client’s View of Collaboration and Knowledge Sharing
[This is the fifth in a series of posts featuring a conversation with Susan Hackett of Legal Executive Leadership focused on deepening client relationships in meaningful (and profitable) ways.] At a recent session on extranets at the ILTA 2012 conference, Lynn Simpson of DuPont started her portion of the presentation with the warning that she... Continue Reading →
Making Knowledge Exchange Work
Making Good Ideas Infectious is the subject of a brief video that reflects the learning about knowledge sharing gleaned from the Sustainable Learning Project and the Involved Project. While I encourage you to take a look at the video below, here are the seven principles presented in the video for better designing processes to have... Continue Reading →
Fighting the Knowledge Hiding Epidemic
A new Canadian study reveals that companies are suffering from a "knowledge hiding" epidemic. Or, as Kimberly Weisul puts it, the $73 billion that companies spent on knowledge management software in 2008 (according to AMR research) might possibly be a complete waste. That's a thought that should strike terror in the heart of every knowledge... Continue Reading →
TMI
"It's only a teaspoonful," I overheard the six-year old girl say in all seriousness as she explained to a boy in her class the nature of the contribution the male of the species makes to procreation. The look of horror on the boy's face was positively comical as he reacted viscerally with the expression "TMI!... Continue Reading →
Common Ground
Twice today I was reminded of the benefits of breaking out of my silo and broadening my circle. In both cases, the information sharing came about through ancient technology -- a face to face meeting. In the first instance, I had the privilege of a long conversation with a terrific colleague who works in a... Continue Reading →
Above and Beyond KM 