Your Roadmap to KM Success in 2021 and Beyond

This panel will share their advice and experiences for growing and sustaining a KM program in the virtual world. They will touch on a range of topics including engaging with internal clients and successfully driving knowledge initiatives when informal and in-person interactions remain limited. The panel will also look at how managing, mentoring and motivating... Continue Reading →

KM Guardian or KM Guide?

What is knowledge management's core function? Are we to be guardians or guides? When I started in law firm knowledge management, my role was fairly clear: I was to be a guardian. What does this mean? My job was to gather and guard the intellectual capital of the firm. I was to help filter the... Continue Reading →

Intranet Ignorance is NOT Bliss – Part 2

A constructive conversation is one that leads to greater understanding. While blogging sometimes feels like a solitary activity, occasionally readers pay a writer the compliment of commenting on her work. Then the conversation begins. When the participants in that conversation are good-natured and well-intended, that conversation can become a constructive one that leads to greater... Continue Reading →

Who Needs to Know?

"Who needs to know?" This is a question we ask often. Unfortunately, it is a question we do not always answer correctly. Sure, we might identify the obvious people, based on our personal experience or knowledge. However, we occasionally forget some key people, and there may be yet others of whom we are completely unaware.... Continue Reading →

Intranet Ignorance is NOT Bliss

If you ever have the opportunity to hold an off-the-record conversation with law firm knowledge management personnel, ask them if they are delighted with their intranet. Many will confess that they are not. Equally, they will tell you that they did not have much choice about the software because their IT colleagues did not believe... Continue Reading →

Legal KM Needs Social Contracts

Lawyers draft contracts every day. We know the rules. For a valid contract to exist there must be at a minimum an offer and acceptance, as well as consideration. Law firms and in-house legal departments enter into contracts of this type with new employees all the time and hope that the consideration (i.e., financial compensation)... Continue Reading →

How KM Misses the Point #ILTA12

The speaker in this session is John Alber (Partner, Bryan Cave). [These are my notes from the International Legal Technology Association's 2012 Conference 2012. Since I'm publishing them as soon as possible after the end of a session, they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I've made... Continue Reading →

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