What can a time capsule from 2008 tells us about progress in law firm knowledge management?
Your Roadmap to KM Success in 2021 and Beyond
This panel will share their advice and experiences for growing and sustaining a KM program in the virtual world. They will touch on a range of topics including engaging with internal clients and successfully driving knowledge initiatives when informal and in-person interactions remain limited. The panel will also look at how managing, mentoring and motivating... Continue Reading →
KM Guardian or KM Guide?
What is knowledge management's core function? Are we to be guardians or guides? When I started in law firm knowledge management, my role was fairly clear: I was to be a guardian. What does this mean? My job was to gather and guard the intellectual capital of the firm. I was to help filter the... Continue Reading →
Intranet Ignorance is NOT Bliss – Part 2
A constructive conversation is one that leads to greater understanding. While blogging sometimes feels like a solitary activity, occasionally readers pay a writer the compliment of commenting on her work. Then the conversation begins. When the participants in that conversation are good-natured and well-intended, that conversation can become a constructive one that leads to greater... Continue Reading →
Who Needs to Know?
"Who needs to know?" This is a question we ask often. Unfortunately, it is a question we do not always answer correctly. Sure, we might identify the obvious people, based on our personal experience or knowledge. However, we occasionally forget some key people, and there may be yet others of whom we are completely unaware.... Continue Reading →
Intranet Ignorance is NOT Bliss
If you ever have the opportunity to hold an off-the-record conversation with law firm knowledge management personnel, ask them if they are delighted with their intranet. Many will confess that they are not. Equally, they will tell you that they did not have much choice about the software because their IT colleagues did not believe... Continue Reading →
What Scares Law Firm Knowledge Managers?
We've all heard the "what keeps you up at night" question. Nonetheless, on a day devoted to terror, it seems appropriate to ask again: "What scares you?" If you're a law firm knowledge manager, here are some things you ought to be considering: Serious Security. Security is a good thing, no? Not if a concern... Continue Reading →
After Ark: Notes from the Legal KM Conference
As I discovered at last week's Ark Legal KM Conference, one of the benefits of being a conference co-chair is that you have an opportunity to provide some closing remarks. Eager to take advantage of this opportunity, I prepared my remarks and a slide deck before the conference started. However, by the end of the... Continue Reading →
Working in Darkness
http://vimeo.com/52933219 A striking new two-minute video entitled "NYC Dark" is a powerful reminder of the impact of the recent Superstorm Sandy. When the lights went out in lower Manhattan, something very fundamental changed. I was talking today to a colleague who said his home had just had electricity restored after 13 days of cold and... Continue Reading →
Legal KM Needs Social Contracts
Lawyers draft contracts every day. We know the rules. For a valid contract to exist there must be at a minimum an offer and acceptance, as well as consideration. Law firms and in-house legal departments enter into contracts of this type with new employees all the time and hope that the consideration (i.e., financial compensation)... Continue Reading →