Kudos to Jordan Furlong at Law21 for his summary of the document management presentation by Steve Best and Debbie Foster at the ABA Techshow and his thoughtful observations on the depressing state into which lawyers and their document management systems have sunk:The speakers emphasized that the only truly effective DM system is one that makes... Continue Reading →
Capturing Content
In my last post I discussed Hardwiring KM Into Your Client Work as a way of improving your chances of actually capturing knowledge and making it available for reuse. The focus there was on specifically planning to capture knowledge and then organizing your project around that goal. But how do you actually capture that knowledge?... Continue Reading →
A Match Made in Heaven: KM +Organizational Learning
Knowledge management efforts that focus solely on deploying technology to deliver content efficiently are missing a vital element: they don't provide the means of helping the knowledge worker learn collaboratively from the experiences of colleagues. In other words, they don't create or exploit natural learning processes within an organization that lead to the adoption of... Continue Reading →
Getting Real About Law Firm Knowledge Management
In a recent post I discussed a 2007 study of the impact of knowledge management on the ability of Bolivian farmers to innovate and to support lasting change. The beauty of the cases studied is that the issues involved aren't merely theoretical. If the farmers don't get it right, they won't grow enough to live,... Continue Reading →
Less is More
Less is more. This rule may be the key to the successful implementation of new KM applications.At LegalTech last week I heard something that initially seemed slightly counterintuitive, but on further reflection made perfect sense. Meredith Williams, Director of Knowledge Management at Baker Donelson, spoke about her preferred way of integrating new functionality into her... Continue Reading →
Doing the Right Thing: KM and Best Practices
Best Practices should be right up there with motherhood and apple pie. So why did a gathering of large law firm knowledge managers conclude that law firms were lagging behind other businesses in implementing best practices?About one year ago, I participated in a lively panel discussion about best practices in law firms. My colleagues on... Continue Reading →
Above and Beyond KM 