Beyond knowledge management to better management
"Who needs to know?" This is a question we ask often. Unfortunately, it is a question we do not always answer correctly. Sure, we might identify the obvious people, based on our personal experience or knowledge. However, we occasionally forget some key people, and there may be yet others of whom we are completely unaware.... Continue Reading →
The Mayo Clinic staff describe whiplash as, a neck injury that can occur during rear-end automobile collisions, when your head suddenly moves backward and then forward — similar to the motion of someone cracking a whip. These extreme motions push your neck muscles and ligaments beyond their normal range of motion. Whiplash is what I... Continue Reading →
Okay. I'll admit to a fangirl moment (or three) as I watched the much-anticipated Apple announcement. Apple had lots of good news for device junkies: bigger and better phones and a gorgeous new watch. Wedged between the announcements about new devices, however, was an interesting introduction to an innovative service: Apple Pay. In brief, Apple... Continue Reading →
Every so often magazines will run a feature that begins with the words, "What ever happened to...?" Sometimes, the question they ask is "Where are they now?" Often their curiosity is focused on child stars who once seemed ubiquitous but now have all but disappeared. There are even websites devoted to these critical questions. For those... Continue Reading →
On February 27, 1860, the Great Hall of The Cooper Union for the Advancement of Science and Art in New York City, played host to one of the most important speeches in the history of the United States. That was the day Abraham Lincoln, an aspirant for the Republican presidential nomination, gave his "Right is Might"... Continue Reading →
This session was entitled "Profitability: Evolving Over the Long Term." That said, the panel and audience discussion covered a range of issues relating to the financial management of law firms. The session was moderated by Anthony Licata (CFO, Dechert LLP). The panelists were Daniel Sheeran (CFO, Duane Morris LLP), Eldean Ward (Head of Revenue Practice,... Continue Reading →
For years optimists have said that things will get better once Millennials become associates in law firms. According to these optimists, this younger cohort will bring new values and new ways of working to hide-bound firms. At this point in time, several classes of digital natives are now beavering away in law firms around the... Continue Reading →
Earlier this year I wrote a post entitled, If Dominos Ran Your Law Firm. That post focused on the window on its operations that Dominos Pizza provides to its customers via the Dominos Tracker. Of course, I was drawing a pointed contrast with the lack of transparency that most law firms offer to their clients.... Continue Reading →
Many law firms find themselves in sobering circumstances. They are facing mounting economic pressures, more discerning clients, and a deep-seated reluctance to change a way of working that has not kept pace with science or technology. Something has to change. Unfortunately, change means disrupting all that is known and comfortable. It's no wonder that people... Continue Reading →
The post I wrote recently on Gamification for Law Firms inspired me to dive deeper into the literature and lore regarding games and game design. In retrospect, I'm not sure why I was surprised to learn through this reading that gamification is as much an art as it is a science. In fact, my reading... Continue Reading →
Above and Beyond KM 