One of the great strengths of social media tools is that they present very low barriers to entry in terms of ease and scope of use. As a result, users around the world have found them a relatively simple and effective way to connect with each other socially and to exercise their creative expression within... Continue Reading →
Encouraged Blogging
The comments to my earlier post, What Have You Learned, indicate that it would be worth pushing the conversation further to see if there is a middle path between the completely mandatory approach (i.e., blog ... OR ELSE!) and the completely voluntary approach (i.e., blog only if it makes you feel good). John Tropea suggests... Continue Reading →
What Have You Learned?
It is with great trepidation that I gingerly re-open a can of worms that I inadvertently opened a couple of weeks ago. The blog flurry around mandating use within an organization of social media, generally, and blogging, specifically, was one I didn't anticipate, but did find extremely educational and (after a while) a little exhausting.So... Continue Reading →
Knowledge Management’s Secret Sauce: Trust
Fortunes have been made in the food industry through the development and use of "secret" sauces. These are the seemingly-magic ingredients that chefs use to elevate a simple food item into a must have (or must eat).Knowledge management has a secret sauce -- it's trust. Trust is the magic ingredient that reliably increases user participation.... Continue Reading →
A Knowledge Management Feel Good Story
In case the summer doldrums have hit you and you aren't about to leave on vacation, here's a story that will give you a mental break and, hopefully, encouragement about knowledge management. Stan Garfield's Weekly Knowledge Management Blog featured a post by Chuck Hollis regarding KM at General Electric. In his blog, A Journey in... Continue Reading →
In or Out or Both?
Following up on my post, Good Fences and Good Neighbors, I have a quick question for those of you better versed in Web 2.0 etiquette. What does it mean when someone allows you to be LinkedIn with them, but doesn't share their contacts with you. Is this an appropriate and sensible approach to maintaining a... Continue Reading →
Good Fences and Good Neighbors
Good fences make good neighbors. That's what Boomers were taught as children. But does that still hold true in a Web 2.0/Gen Y world where the public and the private seem to be constantly converging?For example, at a recent meeting of law firm knowledge managers in New York City I asked how people were handling... Continue Reading →
Unsociable Uses of Social Media
There's been lots of negative reaction here and elsewhere in the blogosphere to the notion of mandatory blogging. (See the comments from Patrick Lambe and Doug Cornelius to my earlier posts, Knowledge Management Made Easier and Knowledge Management Made Mandatory. Also see Doug's post, Making Blogging Mandatory for Knowledge Management.) And, I'm not without sympathy.... Continue Reading →
Enterprise 2.0 Meets Reality
Doug Cornelius is one of the lucky ones who is attending the Enterprise 2.0 Conference in Boston. Luckily for the rest of us, Doug has been liveblogging from the conference. Yesterday Doug reported on a panel focused on how and why the grand vision of Enterprise 2.0 hasn't taken hold in corporate America. In his... Continue Reading →
Collaborating for Fun or Work or Both?
In his post, The Muddle in the Collaboration Middle, Tom Davenport sets out what he views as the two viable uses for collaboration and collaborative technologies in the workplace: * Fun -- collaboration for purely social purposes * Work -- collaboration for narrowly-defined business purposesHe goes on to say that businesses fail when they try... Continue Reading →
Above and Beyond KM 