Speaker: Dave Snowden, Chief Scientific Officer, Cognitive Edge Session Description: Crisis management has moved from planning to a day-to-day reality. However organizations are ill equipped to manage a situation where we are dealing with unknown unknowables or have to deal with multiple Black Elephants (something that changes everything!) competing for resources and attention. What is... Continue Reading →
Broadli: KM Theory in Action
In some law firm knowledge management circles it is fashionable to disdain theory in favor practical realities. To be honest, there was a time in my career when I chose to ignore theory and focused instead on learning the lessons provided by the school of hard knocks. The problem was that while those lessons were... Continue Reading →
What’s the Right Question for a Better Answer?
They say that getting the right answer depends upon asking the right question. Perhaps that works in the courtroom, but lately I've begun to wonder how well it works in our networked world. Here's a case in point: I was puzzling through a technical problem and realized I needed the input of an expert. So... Continue Reading →
When Collaboration is For the Birds
Collaboration is key. We're told by social media mavens that it powers networks and unlocks the potential within individuals and the groups with which they associate. However, collaboration is not always an unalloyed good. Sometimes it can go badly wrong. Now, before you throw me out of the social media club, consider the following: collaboration... Continue Reading →
Measuring E2.0 Success & Business Value – Metrics & Analysis
Here are my notes from the third session of the Enterprise 2.o Black Belt Workshop: Measuring Success and Business Value - Metrics and Analysis Speakers: Ted Hopton, Wiki Community Manager, United Business Media Donna Cuomo, Chief Information Architect, the MITRE Corporation Background: [These are my quick notes, complete with (what I hope is no more... Continue Reading →
The Kindness of Strangers
We've never met. Nonetheless, Samuel Driessen was most generous to me yesterday. What did he do? He very kindly offered me his full pass to the Enterprise 2.0 Conference to be held in June. This conference provides a prime opportunity to learn first-hand from people who have had success with Enterprise 2.0 tools. For those... Continue Reading →
Are Law Firms Ready for Mobile and Social?
An eminent Mary (Mary Meeker that is, not Mary Abraham!) has just presented her views on Internet Trends 2009 at the Web 2.0 Summit. Her key trend for 2009 was "Mobile Internet - Is and Will Be Bigger Than Most Think." She goes on to list 8 key mobile internet themes, but here's the one... Continue Reading →
The Cost of a Dysfunctional Community
Cynics sneer at what they characterize as the Kumbaya tone of some social media advocates. As far as these cynics (or as they prefer to say, realists) are concerned, only Pollyanna would make such rosy projections of network effects and community building. Exhortations to share and share alike, or to just give your personal intellectual... Continue Reading →
Are These Social Media Relationships Real?
He and I have never met. And yet, he sent me the following message on Twitter a few days ago: You are very quiet at the moment. Is all well? (Or maybe you are away.) See you soon (virtually speaking), I hope. This message was prompted by the fact that I hadn't published a blog... Continue Reading →
Managing the Fire Hose
People talk about the velocity of current flows of information and inputs and say it's like drinking from a fire hose. That's wishful thinking. On far too many days, it feels more like living in the Lower Ninth Ward during Hurricane Katrina. For Clay Shirky, that sense of drowning in information is a sure sign... Continue Reading →