Beyond knowledge management to better management
At the Enterprise 2.0 workshop I attended yesterday, someone asked Livio Hughes of Headshift the following question: What's the worst mistake we can make with respect to law firm technology? His answer was interesting: Don't fall into the habit of thinking that problems can be solved only by launching a massive multi-year IT infrastructure project. ... Continue Reading →
Pearls of wisdom sometimes turn up in the unlikeliest of places. In this case, I was sitting through yet another vendor presentation when the voice behind the PowerPoint slides said: "Make doing the right thing the easy thing." Brilliant. When we deploy new technology or knowledge management systems, we have enormous influence over the users. ... Continue Reading →
Silos are a common means by which farmers store the grain they have harvested until it can be taken to market. While silos make sense in agriculture, why are they so prevalent in non-agricultural organizations? Nearly every business has farmers or systems that gather and hoard data in information silos that are impenetrable for those... Continue Reading →
Our society has made a fetish of linear thinking. We've been trained to expect that A will lead to B, which in turn will lead to C. We breathe a sigh of relief whenever we experience what Webster's New Millennium Dictionary of English describes as a "step-by-step progression where a response to a step must... Continue Reading →
Current economic conditions have given birth to a new frugality in business. I saw that recently in my response to a request from a colleague who was looking for a new way to organize client materials. There was a time when that request would have triggered fun research into the coolest available technology. Instead, my... Continue Reading →
You can't make this stuff up! We arrived at LegalTech 2009 yesterday ready for a full day of sessions on using Web 2.0 tools in a legal practice only to discover that WiFi was not available in the Web 2.0 conference room. The irony of that situation did not escape participants, and the live bloggers... Continue Reading →
It was a generous invitation -- free passes to all bloggers who wanted to attend LegalTech 2009. And an offer of reserved seating at the front of the room (with outlets) so we could live blog the sessions. I accepted the invitation, came armed with my netbook, and was looking forward to participating. Unfortunately, we... Continue Reading →
We were touring Kings Landing, the historical Loyalist settlement outside Fredericton, New Brunswick in Canada, when a child in our group asked, "What's that?" "That" turned out to be a little white octagonal building in the pretty gardens outside the Ingraham House (visible in the picture above). Upon closer inspection, we discovered that it was... Continue Reading →
A lot of electronic ink has been spilled on the possibility of adapting microblogging technology for use behind the firewall. As with other social media tools, the ability of many to imagine enterprise uses for microblogging (or microsharing or microlearning) has been constrained by their encounters with the microblogging tools some of us have learned... Continue Reading →
In a recent post in the Forrester blog, Tim Walters discusses some of the reasons why IT (and knowledge management) folks cling to their top-down one-size-fits-all approach and resist the drive to enable personalization of their offerings. He clearly finds this frustrating since, in his view, personalization is now a matter of "Thurvival".** Unfortunately, the... Continue Reading →
Above and Beyond KM 