Less is more. This rule may be the key to the successful implementation of new KM applications.At LegalTech last week I heard something that initially seemed slightly counterintuitive, but on further reflection made perfect sense. Meredith Williams, Director of Knowledge Management at Baker Donelson, spoke about her preferred way of integrating new functionality into her... Continue Reading →
Cool Toys — Incomplete Solutions
The vendors at LegalTech 2008 had lots of cool tech toys to sell that purported to solve a host of problems, but knowledge management practitioners speaking at the KM Track sessions told tales of incomplete solutions and dissatisfied users. Why the gap?There's probably not just one comprehensive answer to that question, but several partial answers.... Continue Reading →
Workaround Wars
In hand-to-hand combat between an organization's tech department and the user, I'd put my money on the user. No matter how intelligently designed an application is, it can rarely make the user do what the user does not want to do. So what happens? You enter the Workaround Wars.Here are some examples from law firms... Continue Reading →
Going Above and Beyond
Going above and beyond means pushing past the usual -- doing more. In knowledge management, the usual often entails identifying a problem and then looking for the nearest technology solution. This almost reflexive approach has given technology vendors a wonderful new line of business: "KM solutions." However, it hasn't always resulted in workable solutions for... Continue Reading →
Above and Beyond KM 