How many times has a software vendor promised you that an application is "user-friendly"? And how many times have you been disappointed when you've discovered after launch that the application causes either user indifference or downright hostility?So what's the problem with "user-friendly"? This standard is too low. It means that the software vendor thinks you'll... Continue Reading →
Workaround Wars
In hand-to-hand combat between an organization's tech department and the user, I'd put my money on the user. No matter how intelligently designed an application is, it can rarely make the user do what the user does not want to do. So what happens? You enter the Workaround Wars.Here are some examples from law firms... Continue Reading →
Above and Beyond KM 