Beyond knowledge management to better management
Everyone is busy. No one has enough time. We're racing to get as much done as quickly as possible. Welcome to the real life version of Beat the Clock. If we superimpose on our busy lives the legal industry's focus on the billable hour, we end up with some challenges about how to spend our... Continue Reading →
What dataset informs your mindset? That's the question that Dr. Hans Rosling would ask you if he could. When he probed this issue with his university students in Sweden, he discovered that some of their views in the 21st century were based on a dataset that reflected the reality of ... the 1950s. In fact,... Continue Reading →
Lawyers have many special gifts, but one of the most vexing is the ability to "issue spot." They are trained to take a proposition in both hands and then turn it upside down and inside out until they have identified all the potential problems. This is hugely helpful to a client who is trying to... Continue Reading →
We should have learned our lesson by now: the lesson that one shouldn't judge a book by its cover. Nonetheless, time after time, we rush to judgment with precious little objective evidence to support our position. I was reminded of this when a trail of links led me to some clips from Britain's Got Talent.... Continue Reading →
Kudos to the International Legal Technology Association! The organizers of the ILTA 2012 Conference are putting real effort into finding new ways of turning their already rich educational sessions into true interactive learning opportunities. That's a big change from the presentation mode of three or four experts (with PowerPoint deck) that has been the standard... Continue Reading →
Making Good Ideas Infectious is the subject of a brief video that reflects the learning about knowledge sharing gleaned from the Sustainable Learning Project and the Involved Project. While I encourage you to take a look at the video below, here are the seven principles presented in the video for better designing processes to have... Continue Reading →
It's wise to creep out of our law firm silos from time to time to see how people in other walks of life approach knowledge management. Each time I venture out I inevitably discover that some of the challenges facing law firm knowledge management personnel are shared by our colleagues in other industries. Better still,... Continue Reading →
Today the Sydney Harbour Bridge celebrates its 80th birthday. Affectionately know as the "Coathanger," it is the world's widest long-span bridge. It also is a popular destination for tourists. If you walk across it (or climb to the top of its arch) you can enjoy panoramic views of Sydney's beautiful waterfront. More than a tourist... Continue Reading →
They say that getting the right answer depends upon asking the right question. Perhaps that works in the courtroom, but lately I've begun to wonder how well it works in our networked world. Here's a case in point: I was puzzling through a technical problem and realized I needed the input of an expert. So... Continue Reading →
It's great to feel needed. It's nice to be known as the go-to person with the answer. In a client-service industry like the law firm world, you can get a small buzz on knowing that you helped improve the delivery of client services -- especially at crunch time. But it's a double-edged sword. Inevitably, because... Continue Reading →
Above and Beyond KM 