Beyond knowledge management to better management
"Who needs to know?" This is a question we ask often. Unfortunately, it is a question we do not always answer correctly. Sure, we might identify the obvious people, based on our personal experience or knowledge. However, we occasionally forget some key people, and there may be yet others of whom we are completely unaware.... Continue Reading →
If you ever have the opportunity to hold an off-the-record conversation with law firm knowledge management personnel, ask them if they are delighted with their intranet. Many will confess that they are not. Equally, they will tell you that they did not have much choice about the software because their IT colleagues did not believe... Continue Reading →
East Asians have just celebrated the lunar new year. While all of them use the Chinese character "yang" to name the animal symbol of the year, some translate yang differently. In Chinese, yang could mean goat, sheep or ram. We're told that it's likely that the ancient meaning in China was goat. The Vietnamese also... Continue Reading →
If you let your sense of time be guided by Madison Avenue, then by January 5 we are well into the New Year, and Christmas is long since past. Even the after-Christmas sales are old news at this point. But the Madison Avenue view of life is not the only, or even the best, view... Continue Reading →
As we were heading to a festive New Year's Eve dinner, our cab driver asked (tongue in cheek) whether we wanted to go to Times Square. Our negative response was so emphatic that he had to laugh. Now don't get me wrong. I understand that for some folks their idea of a good time is... Continue Reading →
We know that a cat always lands on its feet. We also know that a slice of toast always lands buttered side down. So what happens when you attach a slice of toast (buttered side up, of course) to the back of a cat and then toss both out the window? Does the cat land... Continue Reading →
The Mayo Clinic staff describe whiplash as, a neck injury that can occur during rear-end automobile collisions, when your head suddenly moves backward and then forward — similar to the motion of someone cracking a whip. These extreme motions push your neck muscles and ligaments beyond their normal range of motion. Whiplash is what I... Continue Reading →
In my previous post on Middle-Earth Communication Methods, I wrote about the importance of varying the way we communicate. And, I gave some examples from Delta Airlines and Air New Zealand (official airlines of middle-earth) that illustrate how a little imagination and humor allowed them to communicate their crucial safety messages more effectively. Michael Foster,... Continue Reading →
When you are sharing your knowledge management or technology insights, do your colleagues listen attentively and then do exactly as instructed? No, I didn't think so. Why is this? They may be suffering from information overload and you are just one more unwanted input. Or, they may be multitasking and simply can't focus on you.... Continue Reading →
If you're a regular reader of this blog, you'll have noticed that it looks quite different today. Yes, Above and Beyond KM has had a facelift. But more than that, it's also been upgraded to handle 2015. As part of the upgrade, email subscribers should receive new posts by email again. With any luck, RSS... Continue Reading →
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