Rethink Your Routine

In Tom Davenport's terrific post, Microdecisions for Macro Impact, he reminds us that fortunes can be won and lost in the little decisions we make every day. As he astutely notes, What many companies don't realize is that microdecisions — small decisions made many times by many workers at the customer interface — can have... Continue Reading →

Create a website or blog at WordPress.com

Up ↑