Social Media: Educate or Regulate?

What do your instincts tell you to do in the face of fear and uncertainty? Fight or flee? Fear of the much-discussed dangers of social media has pushed far too many organizations into flight mode or, in certain cases, into a state of deep denial. Some organizations that were willing to face those fears and... Continue Reading →

Managing the Fire Hose

People talk about the velocity of current flows of information and inputs and say it's like drinking from a fire hose.  That's wishful thinking.  On far too many days, it feels more like living in the Lower Ninth Ward during Hurricane Katrina.  For Clay Shirky, that sense of drowning in information is a sure sign... Continue Reading →

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