How to Ruin an IT Project

If you ask users, they might well tell you that in their experience of KM and IT implementations, the old saying sadly holds true:  "There's many a slip twixt the cup and the lip."  That saying captures what often happens when law firm knowledge management and IT personnel start building systems to "meet user requirements." ... Continue Reading →

Do You Have the Right Church Key?

If you're ever asked for a church key, don't assume that the person making the request wants access to a house of worship.  They may, in fact, be looking for spiritual assistance of a completely different sort.  Are you puzzled?  Well, that's perfectly understandable if you aren't familiar with this particular idiom. Idioms of all... Continue Reading →

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