Milkshakes and Purple Cows

One persistent issue that arises in the world of knowledge management is how best to market your systems and services. Unfortunately, discussions of this issue often devolve into descriptions of tactics: launch email blitzkriegs, offer food to encourage attendance at training sessions, bribe potential users with the latest i-device or (in lower rent populations) Starbucks... Continue Reading →

A Google Instant Experiment

Sometimes my curiosity gets the better of me. That happened this morning, when I wondered what Google Instant would do to some typical searches of mine. The results were thought-provoking: When I typed "law" >> Google Instant served up information on Law via Wikipedia and then information on the television show "Law and Order" first.... Continue Reading →

Eat Your Vegetables!

The historic battles between Athens and Sparta or between the Hatfields and the McCoys are nothing compared to the battle royal fought daily by parents determined to make their children eat their vegetables. After years of alternating between cajoling and threatening our children, we now learn that the right thing to do is to try... Continue Reading →

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