When Right is Easy

Pearls of wisdom sometimes turn up in the unlikeliest of places. In this case, I was sitting through yet another vendor presentation when the voice behind the PowerPoint slides said: "Make doing the right thing the easy thing." Brilliant. When we deploy new technology or knowledge management systems, we have enormous influence over the users. ... Continue Reading →

Waste Not, Want Not

Current economic conditions have given birth to a new frugality in business. I saw that recently in my response to a request from a colleague who was looking for a new way to organize client materials. There was a time when that request would have triggered fun research into the coolest available technology. Instead, my... Continue Reading →

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