Beyond knowledge management to better management
Jeanne Harris is executive research fellow and a senior executive at the Accenture Institute for High Performance in Chicago. She directs the global research agenda on information, technology, analytics and talent at the Institute. In the IKNS program, she is an instructor in the Business Analytics class. [These are my notes from Columbia University's 2013 summer residency... Continue Reading →
The Florida Supreme Court wants lawyers to behave nicely with respect to their opponents. Here's how the court's recent action is described in a press release by the American Board of Trial Advocates: Commenting that `concerns have grown about acts of incivility among members of the legal profession,' the high court noted ABOTA's efforts to stress... Continue Reading →
In Tom Davenport's terrific post, Microdecisions for Macro Impact, he reminds us that fortunes can be won and lost in the little decisions we make every day. As he astutely notes, What many companies don't realize is that microdecisions — small decisions made many times by many workers at the customer interface — can have... Continue Reading →
Above and Beyond KM 