How Good Is Your Sales Team?

To be honest, I never used to pay much attention to the quality of a vendor's representative. As long as they weren't offensive, I was willing to ignore them and focus on the product. And then, we had a very interesting experience when a vendor's rep showed up to present a product that colleagues at... Continue Reading →

The KM Solution?

In a recent meeting,  a vendor said with great enthusiasm, "Let me show you our KM solution."  For a brief moment of intense joy, I actually thought I was about to experience KM enlightenment. I should have known better. After a bit of fanfare, he unveiled ... a search engine.  Admittedly, it appeared to be... Continue Reading →

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