Beyond knowledge management to better management
Hear how one organization used intelligent search to enable frontline professionals to streamline access to knowledge and information reducing average handle time of client service requests and increase speed to proficiency for new hires.
Rewilding is about restoring the balance in nature by reintroducing both prey AND predators in an area. We have lost balance in KM by focusing on technology at the expense of people and how they work. So we now must rebalance KM.
Wilen discusses the key forces impacting the future of work, industries, leadership styles, skills, and education with a focus on how to remain relevant in an increasingly complex digital world.
Hear how one organization used intelligent search to enable frontline professionals to streamline access to knowledge and information reducing average handle time of client service requests and increase speed to proficiency for new hires.
If knowledge is power, then knowledge visibility is a superpower. Full knowledge visibility requires powerful AI to continuously read, organize and retrieve all the content in your systems.
Does formal graduate education in KM or alternative and varied experience provide the best preparation and pathway to KM employment?
This session explores how TechipFMC uses KM and social learning tools and techniques to underpin learning programs and fuel collaboration.
It was a headline guaranteed to grab my attention: "Email is making us miserable." And the subtitle really hit home too: "In an attempt to work more effectively, we’ve accidentally deployed an inhumane way to collaborate." This is how Cal Newport began his recent article in The New Yorker on the misery of email. Work... Continue Reading →
How is innovation delivered in your firm? This panel takes us on a four stage journey from (1) the solo innovator working skunkworks-style, to (2) the implementation of firm-endorsed innovation incentives, to (3) the funded innovation function and program, and finally to (4) the establishment of a separate innovation/legal tech entity. In addition to describing... Continue Reading →
Data analytics has been hot in large law firms for several years. Much of the activity has been focused on improving law firm business, for example, better budgeting and pricing. Can we use data analytics to improve the advice we give to clients? To reduce the risk of malpractice? We will examine new data analytic... Continue Reading →
Above and Beyond KM 