New York City's Daily Post reported recently that residents of the Big Apple, Washington D.C. and Atlanta tend to check e-mail more than residents of any other place. And, apparently, more women admit to e-mail addiction than men. (Although, based on what I've observed, I can't help wondering if this is more a reflection of... Continue Reading →
The Credible Alternative to Work
Sitting on my desk is a mug with the inscription: "Meetings -- The Credible Alternative to Work."We've all had the experience of being trapped in a never-ending meeting that doesn't appear to be accomplishing anything useful. Meetings can be hijacked by poor preparation, inadequate leadership, reluctant participants and bad conference room food, among other things.... Continue Reading →
Are You Creating Problems or Solutions?
The enormous enthusiasm of web 2.0 boosters is enough to make even a Luddite wonder if maybe web 2.0 is the answer to everything that ails you. Before you indulge that line of thinking too much, take a look at Mark Shead's interesting description of The Two Types of Technology Users:I noticed that some people... Continue Reading →
Freedom and Social Media within the Enterprise
One of the great strengths of social media tools is that they present very low barriers to entry in terms of ease and scope of use. As a result, users around the world have found them a relatively simple and effective way to connect with each other socially and to exercise their creative expression within... Continue Reading →
Encouraged Blogging
The comments to my earlier post, What Have You Learned, indicate that it would be worth pushing the conversation further to see if there is a middle path between the completely mandatory approach (i.e., blog ... OR ELSE!) and the completely voluntary approach (i.e., blog only if it makes you feel good). John Tropea suggests... Continue Reading →
What Have You Learned?
It is with great trepidation that I gingerly re-open a can of worms that I inadvertently opened a couple of weeks ago. The blog flurry around mandating use within an organization of social media, generally, and blogging, specifically, was one I didn't anticipate, but did find extremely educational and (after a while) a little exhausting.So... Continue Reading →
Do You Dare Do This?
Dave Pollard has posted on his blog, How to Save the World, a memorandum that every firm should consider sending.The question is, how would sending it change the practice of law in your firm?Take the challenge of this thought experiment. At a minimum, it will help you better understand which communication tools best suit particular... Continue Reading →
Knowledge Management’s Secret Sauce: Trust
Fortunes have been made in the food industry through the development and use of "secret" sauces. These are the seemingly-magic ingredients that chefs use to elevate a simple food item into a must have (or must eat).Knowledge management has a secret sauce -- it's trust. Trust is the magic ingredient that reliably increases user participation.... Continue Reading →
A Knowledge Management Feel Good Story
In case the summer doldrums have hit you and you aren't about to leave on vacation, here's a story that will give you a mental break and, hopefully, encouragement about knowledge management. Stan Garfield's Weekly Knowledge Management Blog featured a post by Chuck Hollis regarding KM at General Electric. In his blog, A Journey in... Continue Reading →
The Right Stuff
A sidebar e-mail conversation with some thoughtful readers of my earlier post, Is Your Knowledge Management Strategic, raised the following interesting question: How do you find out if you have the necessary content and processes without doing a full-blown knowledge audit, yet how do you avoid the dangers of the knowledge audit?Dangers, you ask? In... Continue Reading →
Above and Beyond KM 