In hand-to-hand combat between an organization's tech department and the user, I'd put my money on the user. No matter how intelligently designed an application is, it can rarely make the user do what the user does not want to do. So what happens? You enter the Workaround Wars.Here are some examples from law firms... Continue Reading →
By way of Introduction…
Here's a little background on who I am and why I've started this blog.I started professional life as a lawyer in a terrific New York City law firm. Over the years, my professional focus has shifted from doing deals efficiently to helping my colleagues do deals efficiently. In the process, I've learned a lot about... Continue Reading →
Going Above and Beyond
Going above and beyond means pushing past the usual -- doing more. In knowledge management, the usual often entails identifying a problem and then looking for the nearest technology solution. This almost reflexive approach has given technology vendors a wonderful new line of business: "KM solutions." However, it hasn't always resulted in workable solutions for... Continue Reading →
Above and Beyond KM 