Middle-Earth Communications, Part 2

In my previous post on Middle-Earth Communication Methods, I wrote about the importance of varying the way we communicate. And, I gave some examples from Delta Airlines and Air New Zealand (official airlines of middle-earth) that illustrate how a little imagination and humor allowed them to communicate their crucial safety messages more effectively. Michael Foster,... Continue Reading →

Coping with Uncertainty

It's been over three years since the financial crisis of 2008.  Joblessness is high, optimism low.  Just in the last four months alone, the New York area has had epic weather (Hurricane Irene, floods, the Halloween blizzard) and an earthquake. Worst of all, no one knows when the turmoil (natural or economic) will end. Is... Continue Reading →

Seyfarth’s Success Story [#Ark]

If Lisa J. Damon has a bridge to sell, I'm buying it.  And, it's not because I'm all that gullible.  However, over the course of one hour she changed me from an admitted Lean Six Sigma skeptic into a person willing to consider the possibilities of that approach for every law firm. I had previously... Continue Reading →

Focus on the Right War Aims

Each autumn I have the privilege of attending a day of classes at one of the best high schools in the country. Inevitably, I get to the end of the day exhausted -- reminded once again that I now have only a fraction of the energy I once enjoyed as a teenager. But this post... Continue Reading →

That Vision Thing

A lack of vision has tripped up presidents and business leaders.  President George H.W. Bush famously dismissed "that vision thing" as something not worth investing in.  As he soon discovered, however, the electorate did not agree with him.  His official biography on the US Senate website contains the following sad commentary: Bush also suffered from... Continue Reading →

From Resolutions to Reality

A new year, a new beginning. Inevitably, with the change of the calendar comes the almost irresistible urge to make New Year's resolutions. The problem is that for most of us, they rarely are resolutions that govern the entire year. Rather, they are more along the lines of a little wishful thinking for the first... Continue Reading →

KM and Change-Resistant Lawyers

Scientists have been warning doctors and patients alike about the dangers of over-using antibiotics. One of the biggest problems they see is that improper use of antibiotics has led to the development of drug-resistant bugs. Because these super bugs are becoming increasingly difficult to treat, they bedevil modern medicine. Similarly, we find that there is... Continue Reading →

Are You Ready for Change?

Are you resistant to change? Are you an obstacle to change? What kind of questions are those for a knowledge manager? Important questions. So much of what we do involves change. In fact, we're constantly urging our internal clients to try new things, adopt new methods, be open to change -- provided it's the change... Continue Reading →

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