If you want good knowledge management results, you have to find a way to bridge the divide in your colleagues' minds between getting their job done and doing KM. If they have a choice between racing to meet client needs and stopping to select and contribute content for the KM system, they will choose their... Continue Reading →
Wanted: Excellent Content
Sophisticated search tools are not terribly useful if there isn't a pot of gold (i.e., excellent content) at the end of the search rainbow. How do you get and maintain that stash of gold? In the law firm context, model documents are often too expensive to draft. Relying on recent precedents can be dangerous since... Continue Reading →
Snow Day
Large snowflakes are falling steadily outside my window, temporarily veiling the urban landscape. We heard breathless warnings this morning on the radio and TV of impending commuting disasters. We've been asked to stay home, but if we must travel, please use public transportation. New York City was winding up for one of those rare (but... Continue Reading →
Above and Beyond KM 