Chocolates and roses are traditional Valentine's Day gifts. And they are given for what purpose? The cynic might say behavior modification. Unfortunately, while chocolates and roses may facilitate a pleasant evening, they rarely bring about lasting changes in behavior. Something else is required. Knowledge management by its very nature leads to behavioral changes. Good knowledge... Continue Reading →
Cool Toys — Incomplete Solutions
The vendors at LegalTech 2008 had lots of cool tech toys to sell that purported to solve a host of problems, but knowledge management practitioners speaking at the KM Track sessions told tales of incomplete solutions and dissatisfied users. Why the gap?There's probably not just one comprehensive answer to that question, but several partial answers.... Continue Reading →
Knowledge Management Elevator Speech
What is it we knowledge managers do for a living? What's your "elevator speech"? This was the question that caused a normally talkative group of large law firm knowledge managers to suddenly get very quiet today.Once the discussion resumed, several themes emerged: - nearly every KM professional in the room had a different title -... Continue Reading →
Doing the Right Thing: KM and Best Practices
Best Practices should be right up there with motherhood and apple pie. So why did a gathering of large law firm knowledge managers conclude that law firms were lagging behind other businesses in implementing best practices?About one year ago, I participated in a lively panel discussion about best practices in law firms. My colleagues on... Continue Reading →
By way of Introduction…
Here's a little background on who I am and why I've started this blog.I started professional life as a lawyer in a terrific New York City law firm. Over the years, my professional focus has shifted from doing deals efficiently to helping my colleagues do deals efficiently. In the process, I've learned a lot about... Continue Reading →
Above and Beyond KM 